Refund policy
Return & Refund Policy
Aero Stride Return & Refund Policy
At Aero Stride, customer satisfaction is our priority. We are committed to providing high-quality footwear designed for comfort, performance, and everyday movement.
If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 30 days after your order has been delivered.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The product must be in its original packaging.
- The item must show no signs of excessive wear, damage, or alteration.
To start a return request, please contact us at:
Please include your order number and the reason for your return request.
Exchanges
If you ordered the wrong size or need a different fit, we will be happy to help you with an exchange when possible.
Please contact our support team for assistance.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive a defective, damaged, or incorrect item, contact us immediately at:
Include your order number and clear photos of the issue so we can evaluate the situation and make it right.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will automatically be processed back to your original payment method.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
Shipping Costs
Original shipping fees (if applicable) are non-refundable.
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify or cancel it.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, our support team is here to help.
Aero Stride Customer Support
Email: support@getaerostride.com